Contact us
Repair
Return & Exchange
- Frequently asked questions are compiled in the FAQ section. Please search your question in the FAQ before sending in an inquiry.
- If you are in to exchange the size of your online purchase or received a defect product, please contact us through the Return & Exchange support page.
- For repairs, please inquire through the Repair support page.
- For inquiries related to coverage, leasing requests, or new business transactions, please contact us via email at the following address: info@yamatomichi.com.
- For any other questions, uncertainties, and size exchanges/returning defect products from Yamatomichi Kyoto or Kamakura, please feel free to contact us using the form below.
How to get you back on the road:
1. Please contact us via the Inquiry Form.
Please use the Repair Request Form below, specifying the item name, nature of the damage, and date of purchase.
2. We will contact you by email.
Once the item's condition is assessed, we will email you with the repair cost and estimated completion date.
3. Please send us the item to be repaired.
Please prepay the shipping cost and send us the item to be repaired.
4. We will confirm the details of the repair.
After inspecting your item, our repair staff will provide details of the repair and associated costs.
5. Please pay the repair cost.
Once the repair fee is paid, we will begin repairing your item.
6. We will send the repaired item back.
Your item will be shipped as soon as the repair is completed.
Repair cost
PACKS
Replace broken zipper: ¥5,000
Replace broken shoulder pad: ¥5,000 or more/each
Repair hole (approx. 5cm): ¥500 or more
Replace the entire side/bottom fabric: ¥5,000
Repair the minor hole with repair tape: ¥500 or more
SACOCHE
Repair hole (app. 5cm): ¥500 or more
CLOTHING
Repair minor holes: ¥500-¥1,000
Replace belt: ¥1,000
PARTS
Miscellaneous Parts: ¥100 or more
Please feel free to contact us about repairs other than those listed above!
Please note:
- The above price list is a general guide and excludes shipping fees.
- 10% consumption tax will be added if you live within Japan.
Shipping Policy for Repairs:
- Return Shipping from the customer to Yamatomichi: The customer is responsible for covering this cost in advance.
- Shipping from Yamatomichi to the customer: A flat fee of 700 yen (tax included) will be charged and added to the repair cost.
We also accept drop-offs at our stores in Kamakura or, Kyoto.
Shipping Address:
Name: Yamatomichi Inc. Repair Department
Address: 248-0027, 6-3-11 Fueda, Kamakura, Kanagawa Prefecture, Japan
Phone: +81-467-25-6343
- Please specify on the shipping label “Item Name” and “Repair.” on the shipping label.
- Please ensure the pockets are empty before shipping.
- We recommend taking out the backpad, frame rods, etc..for backpacks to reduce shipping fees.
Payment
We accept payments via PayPal (credit card) and bank transfers; the latter is available for domestic customers only.
PayPal (credit card)
Registration with PayPal is not required for credit card payments; we will send a PayPal billing email, and you can complete the payment through the provided link.
Bank transfer
Bank Name: Japan Net Bank
Branch Name: Suzume Branch
Type of Account: Savings
Account Number: 3850737
Account Holder: Yamatomichi
*When you make a payment by bank transfer, please add “8585”, the ID for repair service, before your name.
Example: 8585 YOUR NAME
Cancellation and Return
- Your order can be canceled by yourself via the Order Confirmation email, which is sent right after your order. For details, please visit our NEWS.
- You can cancel your order before the shipment is prepared at our warehouse. After the shipment is ready, your order cannot be canceled.
- Custom order items and made-to-order items cannot be canceled or amended after the order period is over.
- If you find any defects, we accept an exchange, only when the item is unused. If the identical items are out of stock, we will repair it or refund your purchase.
- We do not accept the return of the items due to customer’s personal reasons or preferences after the product is delivered.
Size Exchange
If the size of the product does not fit, we will exchange it. We only accept exchanges when the item is unused (except for fitting). Please be sure to check the following notes, and contact us via the “Return and Exchange Request” form at the bottom of the page.
- We only accept exchanges when the item is unused (except for fitting).
- Please contact us within seven days of receiving your item.
- We may not accept a return or exchange when the item is washed or damaged, or if we notice any sign or smell of cigarettes, cosmetics, or stains on the clothes.
- We may refuse repeated returns or exchanges.
How the item is exchanged
1. Contact us via the “Return and Exchange Request” form below within 5 business days after the item is delivered.
2. After confirming the details of your request, we will send you an email with information about the exchange procedure.
3. Please confirm our email and return the item to us within 7 days of receiving your item. Please ship it at your expense.
4. We will check the returned item and ship the correct item back to you at our expense.