Purchasing products in the online shop

For first time users

• How do I create an account?
• How do I make an online purchase?
• I want to change my email address registered for my profile.
• I want to delete my own account at Yamatomichi online shop.
• Can I change the details of customization of custom order items?
• What payment methods are available on your online shop?

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How to choose a product

• How can I find the perfect size for me?
• I want detailed information about the products.
• What’s the best way to find the right product?
• When will your products be for sale?

Confirm/change/cancel your order

• Can I cancel my order?
• How can I view my purchase history?
• How do I know if my order made it through?
• How do I modify my order?

Coupon usage

• How do I use my coupon?

Returns/Exchanges

• Can I exchange or return a product purchased online?
• If the product I want to exchange is out of stock, can I exchange it for another item?
• How many days does it take for my exchange item to be dispatched?

Pre-order sale

• How can I preorder?
• Can I change the color or/and size of the preorder item?

gift service

• Can I get my order gift wrapped?

Restock registration

• When will the products be back in stock?
• How do I register for restock notifications? Does this guarantee product availability?