The item was delivered and found defective. Can you exchange it? October 09, 2023 23:45 Updated Please contact us via the CONTACT US and ship the product back to us within seven days after the delivery. If any defects are found, we accept an exchange, we will refund your purchase. Related articles Is it possible to exchange sizes for products purchased in-store? The size was wrong. Please let me know the procedure for the size exchange. Can you repair my item? How do I inquire about repairs? When will preorder items be delivered?